jnagal ([info]jnagal) wrote,
@ 2007-08-17 01:03:00
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Current music:SCI - Inside Outside
Entry tags:tech

yacss! (yet another customer support story)
Owing to the recent mail-theft fiasco, I ended up receiving some items twice. So I wrote to customer support of one of the big online
stores asking of a way to return back the extra item that I have NOT paid for. The response I get is that they are terribly sorry but they can't
 take it back  as I didn't make the return within 14 days of purchase.

I am not quite sure what to do next...


(6 comments) - (Post a new comment)

why ..
(Anonymous)
2007-08-17 11:19 am UTC (link)
sell it for profit ofcourse ! :D


-j

(Reply to this) (Thread)
Re: why ..
(Anonymous)
2007-08-17 06:59 pm UTC (link)
That's such a horrible suggestion! Do you really want this on your conscience ? There's only one right thing to do. I'll be sending you my address shortly. Thanks in advance.

-n

(Reply to this) (Parent)

[info]rileen
2007-08-17 09:23 pm UTC (link)
Did you emphasize the not paid for part?

(Reply to this) (Thread)

[info]jnagal
2007-08-17 09:28 pm UTC (link)
yup, same as here. I didn't write that in bold though.

I think they use some kind of keyword search on mails and do a standard reply. Who knows, it might even be a robotic reply...

Anyways, I am going to dump it in their physical store this weekend.

(Reply to this) (Parent)(Thread)

(Anonymous)
2007-08-18 11:27 am UTC (link)
I would gladly pay the shipping.
nudge nudge...

- Paddy

(Reply to this) (Parent)

[info]rileen
2007-08-18 07:10 pm UTC (link)
It's good that they have one, and that you can solve this.

(Reply to this) (Parent)

(6 comments) - (Post a new comment)

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